Privacy Policy mpoo77 — Member Personal Data Protection

1. Introduction

This Privacy Policy ("Policy") is published by mpoo77 ("we", "Platform", or "Company") and applies to all users, registered members, and website visitors mpoo77.com. This document clearly and transparently explains how we collect, process, store, protect, and use your personal information when you use our online entertainment platform.

Mpoo77 takes your privacy seriously. We understand that your trust is our most valued asset, and we are therefore committed to handling your personal data with the utmost care and responsibility. This Policy has been developed in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and the highest international data protection principles.

If you have any questions about how we handle your personal data, do not hesitate to reach out to our privacy team through the channels stated at the end of this document. We are always ready to provide further clarification on any aspect of our privacy policy.

2. Personal Data We Collect

Mpoo77 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

We may also collect information from legitimate third-party sources such as identity verification agencies and public data providers when required to meet the platform's compliance and security obligations.

3. How Your Data Is Used

Mpoo77 uses collected personal data solely for the following legitimate and transparent purposes:

• Member account management — processes registration, verifies identity, manages logins, and ensures the security of your account.
• Financial transaction processing — handles deposits, withdrawals, and all financial transactions securely and efficiently.
• KYC verification and compliance — fulfils legal obligations related to identity verification, anti-money laundering (AML), and regulatory compliance.
• Service improvement — analyses platform usage patterns to enhance the gaming experience, improve the interface, and introduce relevant new features.
• Service communications — sends important account-related notifications, security updates, promotional information (with your consent), and customer support responses.
• Fraud detection and security — uses technical and behavioural data to detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Responsible gaming — monitors gameplay patterns to identify signs of problem gambling and offer appropriate support to members who need it.

4. Data Sharing with Third Parties

Mpoo77 does not sell or rent member personal data to any third party. However, there are limited situations in which we may need to share your information with the following parties:

• Payment service providers — such as local banks and e-wallet operators (DuitNow, FPX, Touch 'n Go) that process your financial transactions. They receive only the minimum information necessary to process payments.
• Game providers — third-party gaming platforms that provide slot games, Live Casino, fish shooting games, and other game content on the mpoo77 platform. Data sharing is limited to the session information required.
• Legal authorities — we are legally required to disclose certain information to the relevant authorities upon receipt of a valid court order or official investigation request.
• Identity verification services — third-party agencies that assist us in conducting KYC and age verification processes to meet compliance requirements.
• IT service providers — companies that provide the technical infrastructure, server hosting, and cybersecurity services that support mpoo77 platform operations.

All third parties receiving personal data of mpoo77 members are bound by strict confidentiality agreements and must comply with data protection standards equal to or exceeding those we practise ourselves.

5. Data Security Measures

Mpoo77 consistently invests in the latest security infrastructure to ensure your personal data is protected at all times. The following are the key security layers we have in place:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and mpoo77 servers — no sensitive information is sent in unencrypted form.
• Data encryption at rest (at-rest encryption) for all personal and financial data stored in our databases.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of protection against unauthorised access.
• Intrusion detection and prevention system (IDS/IPS) operating continuously to detect and block unauthorised access attempts to our systems.
• Regular security audits by independent cybersecurity experts to identify and address any potential vulnerabilities.
• Role-based access control (RBAC) ensuring that only authorised personnel can access member personal data, and only to the extent required for their responsibilities.

6. Data Retention Period

Mpoo77 retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active account data — retained for the duration of active membership and up to three (3) years after account closure, to meet compliance and audit requirements.
• Financial transaction records — retained for seven (7) years from the transaction date in accordance with Malaysia's financial and tax legal requirements.
• Log and security data — retained for one (1) year for fraud detection and security incident investigation purposes.
• Customer support communication data — retained for two (2) years to enable historical reference and improve service quality.
• Marketing data (with consent) — retained until you withdraw your consent to receive marketing communications.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure the information cannot be recovered.

7. Cookies and Tracking Technologies

Mpoo77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — saves your preferences such as interface language, display settings, and game preferences so you do not need to reset them on every visit.
• Analytics Cookies — helps us understand how members use the platform, which pages are most popular, and where improvements are needed. Data collected is aggregated and anonymised.
• Security Cookies — used to monitor suspicious activity, prevent fraud, and ensure the integrity of your login sessions.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the mpoo77 platform. Continued use of our platform after a cookie notice is displayed is considered consent to the use of cookies as described.

8. Member Rights Regarding Personal Data

As an mpoo77 member and an individual protected under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the mpoo77 privacy team via email at [email protected]. We will process your request within 30 business days.

9. Children's Data Protection

The mpoo77 platform is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

If we become aware that we have collected personal data from children or minors without appropriate verification, we will take immediate steps to delete the relevant information and close the associated account. Parents or guardians who believe their child may have registered on our platform are requested to contact us immediately.

10. Privacy Policy Amendments

Mpoo77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Whenever this Policy is amended, the "Last Updated" date at the top of the document will be revised accordingly.

For material and significant amendments, mpoo77 will notify members via in-platform notifications or email at least seven (7) days before the changes take effect. It is the member's responsibility to review this Privacy Policy periodically. Continued use of the mpoo77 platform after any amendment is published constitutes acceptance of the updated Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected] — for specific enquiries regarding personal data and your rights.
• General Support Email: [email protected] — for general enquiries regarding your account and the platform.
• Live Chat: Available 24/7 via the chat icon on the mpoo77 platform for immediate assistance.
• FAQ: Browse page FAQ our FAQ section for answers to common questions about privacy and account security.